Resident Relations Specialist

Employee Type
Westmont, IL US
Job Type
Full Time
Date Posted
11/22/2017 1:59:02 PM
Job Description

We are looking for a Resident Relations Specialist to work at our Twin Lake Towers apartment community in Westmont, IL!

Job Summary:
Responds to and manages resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
Essential Job Functions
Supports residents during the move-out process, which may include notice to vacate and resident transfers. Manages resident lease renewal process including finalizing renewal leases with the resident. Monitors resident retention. May perform post-turn unit inspections and complete move-in inventory inspections with new residents. Follows-up with residents who have issued work-order/service requests or expressed issues/concerns with the community. Responsible for lease renewal notification and timely resident notice to renew or vacate.
Education and Experience: High school education or equivalent. Up to 2 years of experience in related field.

Qualifications: Excellent customer service and organizational skills.