Community Operations Manager

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Employee Type
Full-time
Location
Philadelphia, PA US
Job Type
Full Time
Date Posted
11/3/2017 2:00:10 PM
Job Description

We are seeking a Community Operations Manager to support our Blossom row Townhomes located in Philadelphia, PA. This Community Operations Manager also needs to currently have a valid Pennsylvania Real Estate License.


Reporting to the Regional Property Manager, the Community Operations Manager will be responsible for achieving all operational, maintenance and financial goals of a property with less than 100 units.   Results are achieved by facilitating the optimum performance of the property in the following areas:

  • Maintain overall community
  • Partner with service teams and vendors to ensure the maintenance and repair is completed in a timely manner
  • Leasing apartments
  • Customer satisfaction
  • Compliance with standard operating procedures
  • Budget management
  • Product quality

To achieve results, the Community Operations Manager will perform the following:

  • Regularly inspect the grounds, common areas and vacant units
  • Ability to work a flexible schedule, including nights, weekends and on-call for emergency situations
  • Sustains mechanical and cosmetic maintenance and preservation of facility
  • Works with residents to resolve daily issues and investigate complaints
  • Conducts tours of community with prospective brokers and residents to lease apartments
  • Secures leases with prospective residents and renewals with current residents
  • Partner with Construction Services to ensure the quality of redeveloped townhomes 
  • Manages property budget to ensure strong financial performance
  • Supervises contract services to ensure quality of product/service
  • Responds to emergency requests from residents in a timely manner

Skills/Experience: 

  • Elevated understanding of the sales and service side of the business
  • Excellent organizational and project management skills
  • Ability to plan and organize broker events
  • Demonstrated ability to utilize technology and computer systems
  • Ability to make independent decisions while complying with company standards
  • Ability to utilize sales process to secure leases and renewals with future and prospective residents
  • Demonstrated ability to manage vendors and contractors to ensure delivery of quality product/service
  • Five years demonstrated industry or equivalent experience

 

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