Service Manager

Employee Type
Columbia, MD US
Job Type
Full Time
Date Posted
10/12/2017 2:00:32 PM
Job Description

Do you enjoy working in a fast-paced, customer-focused environment? Aimco currently has an opening for a Maintenance Manager at Timbers at Long Reach Apartments in Columbia, Maryland!

We are offering a $500 sign-on bonus for this position!

Our apartment homes feature private balconies, washers and dryers, central A/C, modern bathrooms and large eat-in kitchens. We also offer walk-in closets, ceiling fans, large dens and beautiful foyers. Our pet-friendly community, a dog park and agility park, volleyball courts, hiking and biking trails, and a playground for the kids. We are close to I-495, I-95 and public transportation, making it easy to commute to Baltimore and DC. 

About Aimco

At Aimco, you will work alongside some of the most devoted team members in the business. As a top-performing owner and operator of apartment homes across the country, we differentiate ourselves from the competition by ensuring every resident is happy, comfortable, and at home. With over forty years of experience, our collaborative, process-driven philosophy gives you the tools to reach your career potential.

Aimco is dedicated to serving our residents, and making everyone feel at home.  As such, we are is a seven-day a week operation and our Maintenance Managers must have the flexibility to work a non-traditional schedule (days, weekends, nights) based on the needs of the business. Additionally, our Maintenance Manager may participate in our on-call rotation and need to respond to the property within 30 minutes of an emergency call.

To maintain the quality of our apartment community, you’ll need to:

  • Provide exceptional customer service to our residents

  • Review Customer Satisfaction Surveys with the maintenance team to continuously improve and address areas of concern

  • Direct, schedule, and perform maintenance activities

  • Supervise, train and mentor the maintenance team

  • Communicate assignments to the maintenance team and monitor the workload to ensure completion

  • Inspect units and manage the apartment make-ready process

  • Review, prioritize, and complete service requests including appliances, plumbing, HVAC, electrical, etc.

  • Ensure proper documentation of service requests, preventative maintenance, and make-ready status  in property management software

  • Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, and other tasks as needed

Qualifications to keep our communities running:

  • 3+ years of experience with HVAC, Plumbing, Electrical, Appliance Repair, Carpentry, Landscaping, or Pool Operation

  • 1-3 years of successfully leading a team

  • Experience using computer applications such as Microsoft Word, Excel, Outlook, Internet Explorer, and the ability to learn and utilize our property management software

  • Prior experience managing vendor relationships


Our team members take care of us and we take care of them. As a team member, we offer a range of benefits to strengthen your health and well-being with insurance packages, wellness programs, paid vacation and sick time, and even time off to give back to your community.


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