Resident Resolutions Coordinator

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Employee Type
Full-time
Location
Alexandria, VA US
Job Type
Full Time
Date Posted
9/27/2017 7:00:11 PM
Job Description

Aimco is looking for a Resident Resolutions Coordinator to work at Foxchase Apartments located in Alexandria, VA!

 

Being a Resident Resolutions Coordinator at Foxchase Apartments is a very active and fast-paced job. You will be working directly with any new or current resident and assist them with any requests or questions. 


In this position, the Resident Resolutions Coordinator will:

  • Assist residents with any need in regards to their stay at Foxchase
  • Help residents pay their rent online
  • Complete move-in and move-out inspections
  • Register cars to park on-site
  • Register pets for existing residents
  • Assist with parcel pending (package deliveries)
  • Enter in service requests for residents
  • Answer questions regarding service requests
  • Assisting with Notice to Vacates and gather information for move-outs
  • Send communication to residents
  • Coordinate and plan resident functions
  • Responds to and manages resident complaints and/or service issues
  • Contact residents about policy violations 

Experience and Qualifications:

  • At least, 2 years of excellent customer retention and customer service experience required
  • Superb written and oral communication skills
  • Advanced computer skills
  • Time management skills
  • Organizational skills
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